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Privacy Policy

For the TREWA FRANK GmbH Webshop

Thank you for your interest in our webshop and our products. The protection of your personal data during the collection, processing, and use of your data during your visit to our webshop is important to us. Your data is protected in accordance with legal regulations. Below you will find information about which data is collected during your visit to our webshop and how it is used.


Despite careful content control, we cannot accept any liability for external links to third-party content.



▸Collection and Processing of Data▸Use and Disclosure of Personal Data▸Cookies▸Right to Information▸Security Notice

▸Collection and Processing of Data

Every access to our website and every retrieval of a file stored on the website is logged. This storage is for internal system-related and statistical purposes. The following are logged: the name of the retrieved file, the date and time of retrieval, the amount of data transferred, a notification of successful retrieval, the web browser, and the requesting domain. The IP addresses of the requesting computers are also logged.​

Further personal data is only collected if you provide this information voluntarily, for example, as part of an inquiry, order, or registration.


▸Use and Disclosure of Personal Data

We treat your address and personal data with the utmost confidentiality. We neither share them with third parties nor sell them to address brokers. If you have provided us with personal data, we will only use it to process the services and deliveries you have requested, as well as for the technical administration of the web shop.

Your personal data will only be shared or otherwise transmitted to third parties if this is necessary for the purpose of contract processing – in particular, sharing order data with suppliers – or if this is required for billing purposes, or if you have previously consented. You have the right to revoke your consent at any time with future effect.

Stored personal data will be deleted if you revoke your consent to storage, if knowledge of it is no longer required to fulfill the purpose for which it was stored, or if its storage is not permitted for other legal reasons.

By law, we are required to retain data on processed orders for 10 years and cannot delete it.


▸Cookies

TREWA FRANK GmbH's cookies do not contain any information about you, but only a key number that has no meaning outside of our online offerings. These cookies allow us to analyze how users use our websites.​

 


▸Right to Information

Upon written request, we will be happy to inform you about the data stored about you.



▸Security Notice

We make every effort to store your personal data in such a way that it is not accessible to third parties, using all technical and organizational measures. We cannot guarantee complete data security when communicating via email, so we recommend sending confidential information by post.



*** This text was written in German and translated using software. In case of doubt, the original German text must be consulted. ***